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TuttiFitness
HELP & SUPPORT DESK
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⚡ TUTTIFITNESS ATHLETE KNOWLEDGE BASE

How Can We Help Your Training?

Search guides on real-time camera form coaching, gym machine seat alignment, dual units (lbs/kg), nutrition & macro goals, or submit an athlete support ticket.

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📹 Camera & Form Setup 🏋️ Gym Machine Tuner ⚖️ Metric & Imperial Units 🥗 Nutrition & Hydration 💳 Billing & Invoices 🔒 Privacy & Data Safety 📩 Submit Ticket
📚 Knowledge Base & Setup Guides
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Smart Camera & Form Tracking

Vision Kinematics

Camera permission and workout form video recording in order for the app tech to be able to do the job.

  • Optimal Framing: Place phone 6–8 ft away at waist height; keep head to feet in frame.
  • Kinematic Tracking: Movement angles and reps register in real time as you execute your sets.
  • Protected & Encrypted: Recordings and verification media are encrypted and stored in secure database storage accessible only to admin.
Open Camera Coach ➔
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Gym Equipment & Machine Tuner

Anthropometric Setup

Scan or select gym machines to receive seat height, pin hole, and backrest angle calibration.

  • 45° Leg Press: Backrest adjusted so lower lumbar never rounds; knees track over middle toes.
  • Seated Cable Row: Chest pad aligns with mid-sternum to preserve neutral spine.
  • Lat Pulldown: Thigh pads lock securely with feet flat on the floor to eliminate momentum.
Open Machine Scanner ➔
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Dual Units & Assessment

lbs / kg & in / cm

Seamless support for Imperial and Metric systems across all onboarding steps and member logs.

  • Interactive Toggle: Switch between Metric and Imperial anytime in Step 3 or Profile.
  • Live Conversion Badges: View real-time dual equivalence (e.g. 175 cm / 5'9" • 70 kg / 154.3 lbs).
  • Custom Goal Pace: Select safe weekly progression from 0.25 to 1.0 kg (0.55 to 2.2 lbs) per week.
Take 3-Min Assessment ➔
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Nutrition, Macros & Hydration

MyFitnessPal-Grade Engine

Precision macronutrient breakdown aligned with all officially approved dietary standards.

  • European & US Standards: Formulated strictly according to EFSA Dietary Reference Values (DRVs), EU Reg 1169/2011 (FIC), WHO Europe, USDA Guidelines, and FDA Daily Values.
  • Net Calorie Equation: Remaining = Goal - Food Consumed + Exercise Burned.
  • Macro Targets: Customizable ratios (Protein, Carbs, Fat) with gram breakdowns.
  • Quick Hydration: 1-tap logging for 250ml (8oz), 500ml (16.9oz bottle), 750ml, or 1000ml.
View Nutrition Diary ➔
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Billing, Plans & Invoices

Transparent Memberships

Zero lock-ins, transparent pricing, and instant self-serve subscription control.

  • Tier Structure: Free Coach ($0), Coach Pro ($19/mo), Sovereign Elite ($39/mo or $299/yr).
  • 1-Click Cancel: Cancel anytime via your app profile or web checkout portal.
  • 14-Day Guarantee: 100% money-back guarantee within 14 days if not satisfied.
Web Checkout Portal ➔
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Account, Security & Privacy

Google Play Compliant

Built with privacy-first sovereign architecture. Your biometric data is never commoditized.

  • Zero Data Sharing: We do not sell or monetize personal or kinematic health records.
  • Account Deletion: Permanent self-serve deletion available 24/7 via web portal.
  • Verified App Links: Secured with Google Play Digital Asset Links cryptography.
Account Deletion Portal ➔
❓ Frequently Asked Questions (FAQ)
Why does TuttiFitness process camera tracking locally instead of in the cloud? ▼
Local on-device processing guarantees zero video latency (essential for sub-100ms audible coaching cues) and 100% privacy. Your camera frames never leave your device and are never sent over the internet or saved to disk.
What should I do if the automated rep counter misses a repetition? ▼
Rep counting requires hitting the full target range of motion (e.g. thigh parallel to the floor on squats, elbow flexion <70° on curls). Make sure your full body is framed within good lighting without loose bag clothing obscuring knee or elbow joints.
Can I train in kilograms (kg) and centimeters (cm) instead of pounds and inches? ▼
Yes! TuttiFitness is fully bilingual in units. You can select Metric or Imperial during onboarding or toggle it anytime in your Profile. Both units and dynamic conversion badges appear across your diary and logs.
How does the 3-minute Health & Goal Assessment tailor my plan? ▼
The assessment incorporates your body biometrics, chosen goal (muscle gain, fat loss, athletic conditioning), safe weekly pace, training frequency (e.g. 3 to 6 days/week), available equipment, and any injury limitations. It automatically calculates your starting volume, BMR, and macro balance.
How do I cancel my Coach Pro or Sovereign Elite subscription? ▼
You can cancel your subscription at any time with one click in your Profile Settings or via the Web Checkout Portal. You will retain full access until the end of your billing cycle with no surprise cancellation charges.
What is the 14-day satisfaction guarantee? ▼
We want you to be completely thrilled with your kinetic training experience. If TuttiFitness does not meet your expectations, simply submit a ticket or email [email protected] within 14 days of your purchase for a 100% full refund.
How do I delete my account and all personal logs? ▼
In full accordance with Google Play User Data policies, you can visit our dedicated portal at tuttifitness.com/delete-account or click "Delete Account" in your profile to request instant permanent purge of all profile, workout, and nutritional records.
📩 Athlete Support Desk & Ticket Submission

Submit a Support Ticket

Our sports science and engineering team reviews inquiries promptly. Urgent issues receive priority handling.

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Support Ticket Submitted!

Your ticket reference ID is: TF-SUP-XXXXX

• Assigned Category:
• Estimated Turnaround:
• Confirmation copy sent to your email.
ALL SYSTEMS OPERATIONAL

Live Platform Status

All TuttiFitness core infrastructure, motion tracking engines, sync telemetry, and billing gateways are operating at 99.99% uptime.

Kinematic Pose Engine Operational (0.0ms local)
Gym Machine Biomechanics API Operational (28ms)
Nutrition & Macro Database Operational
Payment & Billing Gateways Operational
View Raw Health JSON ➔

Direct Contact Methods

Prefer direct email or enterprise gym inquiries? Reach out directly to our leadership and athlete support teams:

📧 Athlete Support: [email protected]
🔒 Privacy & Compliance: [email protected]
🌐 HQ: TuttiFitness Inc., Wilmington, DE, USA